Privacy Policy

Last Updated: May 2026

At 7jump ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist services.

1. Information We Collect

Information You Provide

When you sign up for our services, we collect:

• Contact information (name, email, phone number, business name)
• Billing information (processed securely through third-party payment processors)
• Business details (industry, operating hours, service offerings)
• Calendar integration data (appointment scheduling preferences)

Call Data

Our AI receptionist service processes:

• Caller information (phone numbers, names provided during calls)
• Call recordings and transcripts (for quality assurance and service improvement)
• Appointment details (dates, times, service requests)
• Lead qualification responses

Automatically Collected Information

• Usage data (call volume, response times, feature usage)
• Device information (IP address, browser type)
• Log data (access times, pages viewed)

2. How We Use Your Information

We use collected information to:

• Provide Services: Answer calls, schedule appointments, qualify leads, and integrate with your CRM
• Improve Quality: Analyze call performance and refine AI responses
• Customer Support: Respond to your inquiries and provide technical assistance
• Billing: Process payments and send invoices
• Communication: Send service updates, maintenance notices, and feature announcements
• Compliance: Meet legal obligations and protect against fraud

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

Service Providers

Third-party vendors who assist in:

• Payment processing (Stripe, PayPal)
• CRM integration (GoHighLevel, Salesforce, HubSpot)
• Cloud infrastructure (AWS, Google Cloud)
• Communication services (Twilio for voice connectivity)

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, safety, or property.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest (TLS/SSL)
• Secure cloud infrastructure with regular security audits
• Access controls and authentication protocols
• Regular security training for our team

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide you services
• Required by law or for legitimate business purposes

Call recordings are typically retained for 90 days unless you request longer retention for compliance purposes. Upon account termination, we will delete or anonymize your data within 30 days, except where retention is legally required.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at info@7jump.net.

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

9. Nevada Privacy Rights

Nevada residents have the right to opt-out of the sale of their personal information. We do not sell personal information as defined under Nevada law.

10. International Users

Our services are operated in the United States. If you access our services from outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email to your registered email address
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after changes indicates acceptance of the updated policy. For questions or concerns, see the contact information in the footer below.